SHIPPING & DELIVERY POLICY

GUGU HAIR supplies Vietnamese human hair products to customers, salons, wholesalers, and business partners around the world.

Because our product range includes ready-to-ship hair, made-to-order products, customized wigs, and wholesale orders, delivery timelines may vary depending on product specifications, order quantity, destination, and shipping arrangements.

This Shipping & Delivery Policy explains how orders are prepared, dispatched, tracked, and delivered after purchase through guguhair.com.

1. ORDER PROCESSING TIME

Before an order is shipped, GUGU HAIR may need time to prepare the products, perform quality checks, package the order, and arrange collection with an international shipping carrier.

Estimated processing times may vary depending on the type of order:

Ready-to-ship products: approximately 1–3 business days.
Standard orders: approximately 3–7 business days.
Customized or made-to-order products: processing time depends on the requested specifications.
Wholesale and bulk orders: production and preparation time will be confirmed based on the order quantity and requirements.

Products requiring customization, special colors, specific lengths, lace options, densities, or other individual requirements may require additional preparation time.

Please note that order processing time is separate from shipping transit time.

2. INTERNATIONAL SHIPPING

GUGU HAIR provides international shipping to customers in many countries and regions worldwide.

Depending on the destination, package size, and available shipping service, we may work with international carriers such as:

DHL
FedEx
UPS
EMS
Other reliable international shipping providers

The shipping carrier used for your order may vary depending on the destination and logistics requirements.

In some locations, certain delivery services may not be available due to carrier restrictions, local regulations, customs requirements, or other shipping limitations.

3. ESTIMATED DELIVERY TIME

After your order has been prepared and dispatched, international delivery generally takes approximately 3–10 business days.

Actual delivery time may vary depending on:

Destination country or region
Shipping carrier
Customs clearance procedures
Public holidays
Weather conditions
Transportation availability
Local delivery services

All delivery times are estimates and should not be considered guaranteed arrival dates.

International shipments may occasionally experience delays that are outside the direct control of GUGU HAIR.

4. ORDER CONFIRMATION AND TRACKING

After your order has been confirmed, you may receive order information containing details related to your purchase.

Once your order has been dispatched, GUGU HAIR will provide tracking information where available.

Tracking information may include:

Shipping carrier
Tracking number
Shipment status
Delivery progress

Please allow some time for tracking information to appear after dispatch. In some cases, a package may already be moving through the carrier’s network before the first tracking update becomes visible.

Tracking information is generated and updated by the shipping carrier.

5. SHIPPING ADDRESS AND CONTACT INFORMATION

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please ensure that your information includes:

Recipient’s full name
Complete street address
Apartment, suite, or building number, where applicable
City
State or province
Postal or ZIP code
Country
Valid phone number
Email address

The recipient’s phone number is particularly important for international shipments, as the shipping carrier or customs authorities may need to contact the recipient regarding delivery or customs clearance.

GUGU HAIR cannot be responsible for delays or delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.

6. CHANGES TO SHIPPING INFORMATION

If you notice an error in your shipping address or contact information, please contact GUGU HAIR as soon as possible.

We will make reasonable efforts to update the information before the order is dispatched.

Once a package has been handed over to the shipping carrier, address changes may no longer be possible. Any available changes after dispatch will depend on the carrier’s policies and the current status of the shipment.

7. CUSTOMS, DUTIES AND TAXES

International orders may be subject to customs procedures in the destination country.

Depending on local regulations, customers may be required to pay additional charges such as:

Import duties
VAT or sales tax
Customs clearance fees
Brokerage charges
Other government or import-related fees

Unless otherwise agreed in writing, these charges are the responsibility of the recipient.

GUGU HAIR does not determine customs duties, taxes, or other charges imposed by authorities in the destination country.

Customers are encouraged to check local import requirements before placing an international order.

8. SHIPPING DELAYS

GUGU HAIR makes reasonable efforts to prepare and dispatch orders within the estimated timeframe.

However, international delivery may occasionally be affected by circumstances outside our direct control, including:

Customs inspections or clearance delays
Shipping carrier delays
Flight or transportation disruptions
Severe weather conditions
Public holidays
Government regulations
Local delivery disruptions
Other unexpected events

If a shipment experiences a delay after dispatch, we will make reasonable efforts to assist customers by checking available information with the shipping carrier.

Delays caused by customs authorities, shipping carriers, weather conditions, or other circumstances beyond our reasonable control may affect the final delivery date.

9. UNDELIVERABLE PACKAGES

A shipment may be considered undeliverable for several reasons, including:

Incorrect or incomplete shipping information
The recipient cannot be contacted
Multiple unsuccessful delivery attempts
Failure to complete customs requirements
Failure to pay applicable duties or taxes
Local import restrictions
Refusal to accept the shipment

Customers are responsible for ensuring that the delivery information provided is accurate and for completing any required customs procedures in the destination country.

If a package is returned due to customer-related reasons, additional shipping, return, storage, handling, or reshipping charges may apply.

10. REFUSED SHIPMENTS

If a customer refuses to accept a shipment after it reaches the destination country, the package may be returned, held, or otherwise handled according to the procedures of the shipping carrier and customs authorities.

Depending on the circumstances, additional charges may apply, including:

Return shipping costs
Customs charges
Storage fees
Handling fees

If a shipment cannot be returned and is abandoned or disposed of according to carrier or customs procedures, refund eligibility may be affected.

Any refund or compensation related to a refused shipment will be reviewed according to the circumstances of the order and the applicable Return & Refund Policy.

11. DAMAGED OR LOST SHIPMENTS

Customers are encouraged to inspect their package when it arrives.

If the package appears visibly damaged, opened, or affected during transportation, please document its condition as soon as possible.

Where possible, please keep:

The original outer packaging
Internal packaging
Photos or videos showing the condition of the package
Photos or videos showing any damaged products

If a shipment appears to be lost, significantly delayed, or damaged during transportation, please contact GUGU HAIR with your order number and tracking information.

We will review the available shipping information and provide reasonable assistance in communicating with the shipping carrier where appropriate.

12. SHIPPING COSTS

Shipping costs may vary depending on:

Destination country
Package weight
Package dimensions
Product quantity
Shipping method
Carrier charges

For some orders, shipping costs may be displayed or calculated during the checkout process.

For customized, wholesale, or bulk orders, shipping costs may be quoted separately after the product specifications and destination have been confirmed.

13. RECEIVING YOUR ORDER

Upon receiving your package, we recommend checking the shipment and product information as soon as possible.

Please verify that the products received correspond with your confirmed order.

If you believe there is an issue with your shipment, please contact GUGU HAIR promptly and provide your order number together with relevant information.

Reporting shipping or delivery issues as early as possible helps us review the situation and provide appropriate support.

14. POLICY UPDATES

GUGU HAIR may update this Shipping & Delivery Policy when necessary to reflect changes in our products, production process, shipping arrangements, logistics services, or applicable requirements.

The latest version will always be published on guguhair.com.

We encourage customers to review this policy before placing an order.

15. CONTACT US

If you have questions regarding order processing, shipping, delivery, tracking, or international shipping arrangements, please contact GUGU HAIR through our official website.