Payment Policy

PAYMENT POLICY

At GUGU HAIR, we offer several payment options to make the ordering process convenient for our international customers. The available payment method may depend on your location, order value, currency, and the payment arrangements agreed upon for your order.

1. Available Payment Methods

GUGU HAIR may accept payment through the following methods:

• Western Union: Customers may make payments through Western Union in accordance with the payment instructions provided by GUGU HAIR.
• OnePay: Where available, customers may complete their payment through OnePay or another approved online payment solution.
• Ria Money Transfer: Customers may use Ria Money Transfer for international payments where this service is available in their country or region.
• MoneyGram: Payments may also be made through MoneyGram based on the payment instructions provided by GUGU HAIR.
• Remitly: Customers may use Remitly for international money transfers where supported.
• Bank Transfer: For customers who prefer to make a direct bank transfer, GUGU HAIR will provide the necessary bank account details after the order has been reviewed and confirmed.

Please ensure that all bank account details are verified directly with GUGU HAIR before making a payment.

2. Payment Instructions

After your order details have been confirmed, GUGU HAIR will provide the appropriate payment instructions based on the selected payment method.

Customers should carefully follow the payment instructions provided by our official representatives.

To help us identify and process your payment correctly, please include the following information whenever applicable:

• Customer name
• Order number
• Invoice number
• Payment reference

After completing the payment, customers may be requested to send proof of payment or transaction confirmation to GUGU HAIR.

3. Payment Confirmation

Payments are considered confirmed only after GUGU HAIR has successfully verified the transaction.

Once payment has been confirmed, we will proceed with the next stage of your order according to the agreed order terms.

Depending on the type of order, this may include:

• Order processing
• Production
• Quality inspection
• Packaging
• Shipping arrangements

For custom-made, wholesale, or bulk orders, production may begin after the agreed deposit has been received.

4. Deposits and Remaining Balances

For certain wholesale, customized, or large-volume orders, GUGU HAIR may require a deposit before production begins.

The deposit amount and remaining balance will be agreed upon with the customer before payment is made.

Any outstanding balance must be paid according to the agreed payment terms before the order is released or shipped, unless otherwise agreed in writing.

5. Payment Fees and Currency Conversion

Customers are responsible for any transaction fees, bank charges, currency conversion fees, or service charges imposed by their payment provider.

The final payment amount and currency will be confirmed during the order process.

GUGU HAIR is not responsible for additional charges applied by banks, money transfer services, or third-party payment providers.

6. Payment Security

For your security, please only make payments using payment instructions officially provided or confirmed by GUGU HAIR.

We recommend that customers verify payment details directly with us before completing any transaction, particularly when receiving updated bank account information or payment instructions.

GUGU HAIR is not responsible for payments sent to unauthorized accounts that have not been officially confirmed by our company.

7. Changes to Available Payment Methods

Available payment methods may change from time to time depending on payment service availability, customer location, currency, or other operational requirements.

The payment method available for your specific order will be confirmed during the order process.

8. Contact Us

If you have any questions about payment methods, payment instructions, transaction confirmation, deposits, or invoices, please contact GUGU HAIR through the following official channels:
– Hotline: (+84) 385 637 191
– Email: guguhair99@gmail.com
– WhatsApp: (+84) 385 637 191
– Website: guguhair.com
– Social Media: Facebook, Instagram, and other official GUGU HAIR channels
– In-Person Support: Customers may contact or visit the GUGU HAIR office during business hours for direct assistance.

GUGU HAIR provides support for payment methods, payment instructions, transaction confirmation, deposits, invoices, and other payment-related matters.

When contacting us about a payment, customers should provide their name, order information, and relevant transaction details or payment confirmation (if applicable) so that GUGU HAIR can review and assist with the request efficiently.