Terms & Conditions

TERMS & CONDITIONS

Welcome to GUGU HAIR and our website, guguhair.com.

By accessing, browsing, or using our website, you agree to comply with and be bound by these Terms & Conditions. Please read these Terms & Conditions carefully before using our website or placing an order.

GUGU HAIR reserves the right to update, modify, add, or remove any part of these Terms & Conditions at any time. Any changes will become effective once published on guguhair.com. Your continued use of the website after changes are posted means that you accept the updated Terms & Conditions.

1. WEBSITE USE

By accessing and using guguhair.com, you agree to use the website only for lawful purposes and in accordance with these Terms & Conditions.

You must be at least 18 years old to place an order on our website. If you are under the age of 18, you may only use the website with the involvement and supervision of a parent or legal guardian.

You may use this website for personal, business, wholesale, or other legitimate purchasing purposes related to GUGU HAIR products and services.

You may not:

• Use the website for unlawful or fraudulent purposes.
• Interfere with the operation or security of the website.
• Attempt to gain unauthorized access to our systems, servers, accounts, or databases.
• Copy, reproduce, distribute, or commercially exploit website content without written permission from GUGU HAIR.
• Use automated tools, bots, software, or other methods that may damage, overload, or interfere with the website.
• Misrepresent yourself or provide false information when contacting GUGU HAIR or placing an order.

We reserve the right to suspend or terminate access to the website if we believe that a user has violated these Terms & Conditions.

2. PRODUCT INFORMATION

GUGU HAIR specializes in human hair products, including but not limited to:

• Human Hair Wigs
• Raw Vietnamese Hair
• Hair Bundles
• Hair Extensions
• Weft Hair
• Tape-In Hair Extensions
• Keratin Hair Extensions
• I-Tip, U-Tip, V-Tip, and Nano Tip Hair Extensions
• Lace Wigs and Closures
• Hair Toppers
• Other related human hair products

We make reasonable efforts to ensure that product descriptions, specifications, images, colors, lengths, and other information displayed on guguhair.com are accurate.

However, actual products may vary slightly due to factors such as:

• Natural variations in human hair.
• Differences in screen displays and lighting.
• Hair texture and natural color variations.
• Manufacturing processes.
• Product customization.

Product images are provided for illustrative purposes. Customers are encouraged to contact GUGU HAIR before placing an order if they require specific confirmation regarding product specifications.

3. ACCOUNT REGISTRATION

Certain features of our website may require you to create an account.

When creating an account, you agree to provide accurate, complete, and up-to-date information.

You are responsible for maintaining the confidentiality of your account information and password. You are also responsible for activities carried out through your account.

If you believe that your account has been accessed or used without authorization, please contact GUGU HAIR as soon as possible.

GUGU HAIR is not responsible for losses resulting from your failure to protect your account credentials.

We reserve the right to suspend or terminate accounts containing false information, fraudulent activity, abusive behavior, or violations of these Terms & Conditions.

4. ORDERS AND ORDER CONFIRMATION

When you place an order through guguhair.com, your order represents a request to purchase products from GUGU HAIR.

After receiving your order request, we may send you an order confirmation, quotation, invoice, or other communication regarding your purchase.

An order is not considered fully accepted until GUGU HAIR confirms the order and the applicable payment and product arrangements have been completed or agreed upon.

We reserve the right to refuse, cancel, or limit an order in certain circumstances, including but not limited to:

• Incorrect or incomplete customer information.
• Product availability issues.
• Pricing or technical errors.
• Suspected fraudulent activity.
• Violation of these Terms & Conditions.
• Orders that cannot reasonably be fulfilled.

Customers are responsible for providing accurate information regarding their name, shipping address, contact information, product requirements, and other information necessary to process the order.

5. PRODUCT AVAILABILITY

Product availability may change without prior notice.

Some products displayed on guguhair.com may be:

• Temporarily unavailable.
• Made to order.
• Customized according to customer requirements.
• Available only for wholesale customers.
• Subject to minimum order quantity requirements.

GUGU HAIR reserves the right to discontinue, modify, or update products and product specifications without prior notice.

If a product becomes unavailable after an order is placed, we will make reasonable efforts to contact the customer to discuss available alternatives or other appropriate arrangements.

6. PRICING

Product prices displayed on guguhair.com may vary depending on factors including:

• Hair length.
• Hair texture.
• Hair color.
• Product type.
• Hair density.
• Lace type.
• Customization requirements.
• Order quantity.
• Wholesale arrangements.
• Promotions or special offers.

Prices displayed on the website may be updated without prior notice.

Unless otherwise stated, product prices may not include additional costs such as:

• International shipping fees.
• Import duties.
• Customs charges.
• Local taxes.
• Bank charges.
• Payment processing fees.

The final order amount will be based on the price and payment arrangements confirmed for your order.

Although we make reasonable efforts to ensure pricing information is accurate, errors may occasionally occur. If a pricing error is discovered, GUGU HAIR reserves the right to correct the error and contact the customer regarding the updated price or order options.

7. PAYMENT

GUGU HAIR may offer different payment methods depending on the customer’s location, order value, currency, and order arrangements.

Available payment methods may include, where applicable:

• Online payment methods.
• Bank transfer.
• Credit or debit card.
• Western Union.
• Other payment methods agreed upon between GUGU HAIR and the customer.

The availability of payment methods may change from time to time.

Customers are responsible for ensuring that payment information provided is accurate and that they are authorized to use the selected payment method.

GUGU HAIR reserves the right to verify payment information before processing an order.

For more detailed information regarding payment arrangements, please refer to our Payment Policy or contact GUGU HAIR directly.

8. PROMOTIONS AND DISCOUNT CODES

From time to time, GUGU HAIR may offer promotions, special offers, discounts, or discount codes.

Each promotion may have its own terms and conditions.

Unless otherwise stated:

• Discount codes may only be used within the stated validity period.
• Only one discount code may be applied per order unless otherwise specified.
• Discount codes may not be exchanged for cash.
• Discount codes may not be transferred, reproduced, or sold without authorization.
• Promotions may not apply to all products.
• GUGU HAIR reserves the right to cancel promotions or correct promotional errors when reasonably necessary.

Orders that involve fraudulent, abusive, or unauthorized use of promotional offers or discount codes may be cancelled.

9. SHIPPING AND DELIVERY

GUGU HAIR provides shipping services to customers in various international markets.

Shipping times may vary depending on:

• Product availability.
• Production time.
• Customization requirements.
• Order quantity.
• Shipping destination.
• Courier services.
• Customs clearance.
• Other circumstances beyond our reasonable control.

Estimated delivery times are provided for reference and are not guaranteed unless otherwise agreed in writing.

Customers are responsible for providing a complete and accurate shipping address.

GUGU HAIR is not responsible for delays caused by:

• Incorrect customer information.
• Customs procedures.
• Import restrictions.
• Courier delays.
• Natural disasters.
• Public emergencies.
• Other circumstances beyond our reasonable control.

Additional information regarding shipping and delivery may be available in our Shipping Policy.

10. CANCELLATION, RETURNS AND REFUNDS

Order cancellation, returns, exchanges, and refunds may be subject to specific conditions depending on the product and order arrangement.

Because many human hair products may be customized or prepared according to customer requirements, certain customized products may not be eligible for cancellation, return, or exchange after production has begun.

Customers should contact GUGU HAIR as soon as possible if they wish to cancel or modify an order.

Any request for a return, refund, or exchange will be handled in accordance with the applicable Return & Refund Policy and the specific circumstances of the order.

11. PRODUCT QUALITY AND AUTHENTICITY

GUGU HAIR is committed to providing products in accordance with the specifications agreed upon for each order.

Human hair is a natural material, and reasonable natural variations in color, texture, strand thickness, and appearance may occur.

Customers should carefully review product specifications before placing an order.

If you believe that a product received does not match the confirmed order specifications, please contact GUGU HAIR and provide relevant order information and supporting evidence, such as photos or videos where appropriate.

We will review the matter in accordance with our applicable policies and order agreements.

12. CUSTOMER REVIEWS AND USER CONTENT

Customers may submit reviews, comments, feedback, photos, videos, or other content related to GUGU HAIR products and services.

By submitting such content, you confirm that:

• The content is accurate to the best of your knowledge.
• You have the right to share the content.
• The content does not violate the rights of another person or organization.
• The content is not unlawful, fraudulent, defamatory, abusive, or misleading.

GUGU HAIR reserves the right to remove or refuse content that violates applicable laws or these Terms & Conditions.

13. INTELLECTUAL PROPERTY

All content available on guguhair.com, including but not limited to:

• Logos.
• Trademarks.
• Product names.
• Text.
• Product descriptions.
• Images.
• Videos.
• Graphics.
• Website design.
• Software.
• Source code.
• Marketing materials.

is owned by or licensed to GUGU HAIR and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially use any website content without prior written permission from GUGU HAIR.

Unauthorized use of GUGU HAIR intellectual property may result in legal action where appropriate.

14. WEBSITE SECURITY

You must not attempt to:

• Access restricted areas of the website without authorization.
• Introduce viruses, malware, or harmful code.
• Interfere with website systems or servers.
• Attempt to collect customer or business information without authorization.
• Circumvent security measures.
• Use the website in a manner that may damage or disrupt its operation.

GUGU HAIR reserves the right to investigate suspected security violations and take appropriate action.

15. PRIVACY

Your use of guguhair.com is also subject to our Privacy Policy.

We may collect and process certain personal information in connection with your use of the website, account registration, inquiries, orders, and other interactions with GUGU HAIR.

For more information regarding how we collect, use, store, and protect personal information, please review our Privacy Policy.

16. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party websites, payment providers, shipping providers, social media platforms, or other external services.

These third-party websites and services operate independently from GUGU HAIR.

We are not responsible for:

• Third-party website content.
• Third-party privacy practices.
• Third-party products or services.
• Third-party policies.
• Technical issues caused by third-party services.

Customers should review the applicable terms and policies of third-party providers before using their services.

17. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, GUGU HAIR shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms & Conditions is intended to limit rights or obligations that cannot legally be excluded under applicable law.

18. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms & Conditions shall be governed and interpreted in accordance with applicable laws.

In the event of a dispute arising from the use of guguhair.com, an order, product, or service provided by GUGU HAIR, the parties should first attempt to resolve the matter through good-faith communication and negotiation.

If the dispute cannot be resolved through negotiation, it may be handled through the appropriate legal procedures and authorities in accordance with applicable law.

19. TERMINATION OF ACCESS

GUGU HAIR reserves the right to suspend, restrict, or terminate access to the website or customer accounts when reasonably necessary, including in cases involving:

• Violation of these Terms & Conditions.
• Fraudulent activity.
• Abuse of website services.
• Unauthorized use of intellectual property.
• Security concerns.
• Illegal activity.

Termination of access does not affect any rights or obligations that arose before termination.

20. CHANGES TO THESE TERMS & CONDITIONS

GUGU HAIR may update or revise these Terms & Conditions from time to time.

Any updated version will be published on guguhair.com and will become effective from the date of publication unless otherwise stated.

We encourage customers and website visitors to review this page periodically to remain informed about any updates.

21. CONTACT US

If you have questions about these Terms & Conditions, our products, orders, payments, or website services, please contact GUGU HAIR through the contact information available on:

Website: guguhair.com

Contact Page: guguhair.com/contact/